The New York City Taxi & Limousine Commission (TLC) oversees a transportation ecosystem that moves nearly one million riders every single day, which is the equivalent of the entire transit system of a medium sized city. The New York City Taxi and Limousine Commission (TLC) is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With 180,000 licensed drivers and the iconic yellow taxi at the heart of our city's identity, TLC is entering a new era of dignity, accountability, and collaboration across the for-hire vehicle sector. TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities. We are seeking a strategic, imaginative, politically savvy Chief Communications Officer (CCO) to help shape and amplify this new chapter of TLC, focused on three major strategic priorities: driver and passenger dignity, corporate accountability, and a transportation system that works together. This is a rare opportunity to lead communications for one of the most visible, impactful, and culturally resonant public agencies in New York City.
The CCO will report to the Commissioner and will serve as TLC's on-the-record Communications Director, the primary voice of the agency across traditional media, social platforms, public events, and crisis communications. The Chief Communications Officer oversees a small team working closely with the Commissioner's Office, the Office of Community Affairs, and policy and operations teams to ensure communications is not an afterthought but a driver of trust, transparency, and meaningful engagement. The CCO will lead the charge on four core goals: 1) Reintroduce the Taxi and Limousine Commission to Drivers and the Public 2) Show TLC Work & Amplify Our New Era Agenda 3) Create Feedback Loops That Inform Policy & Operations 4) Democratize TLC Communications and Build Agency Reach
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