Job Description

Job Description

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview:

Floating Branch Managers play a critical role in driving consistent performance, growth, and operational excellence across the branch network while upholding MCU’s core values. You will be accountable for providing leadership coverage at multiple branch locations, ensuring business continuity, supporting teams during transitions, and reinforcing organizational priorities wherever support is needed.

As a Floating Branch Manager, you will lead by example- driving performance and sales growth, coaching and developing teams, and ensuring superior member experiences across all assigned locations. You will quickly assess branch dynamics, identify opportunities for improvement, and implement best practices to strengthen performance, service, and team engagement.

This role is also responsible for proactively identifying emerging risks, operational gaps, and compliance concerns, while also recognizing and elevating successful practices that can be replicated across the network. You will provide timely feedback and insights to leadership, helping inform decisions and drive continuous improvement.

In addition, the Floating Branch Manager will actively support community engagement efforts and represent MCU with professionalism and integrity at all times. Your ability to adapt quickly, inspire diverse teams, deliver measurable results, and ensure alignment across multiple locations is essential to the Credit Union’s continued growth and impact.

Responsibilities :

Specific duties include, but are not limited to, the following:

Network Leadership & Coverage

• Provide leadership coverage and operational support across multiple branch locations as assigned
• Travel regularly between branches and adjust schedules as needed to support vacancies, extended absences, performance gaps, or special initiatives.
• Quickly assess branch performance, staffing dynamics, and operational health upon arrival at each location and prioritize actions accordingly 
• Consistently reinforce organizational priorities, expectations, and performance standards across all supported locations. 
• Communicate clearly and consistently with Retail Leadership regarding branch conditions, risks, successes, and support needs
• Maintain flexibility to meet changing business needs and priorities

Leadership & Coaching

• Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch. 

• Clearly communicate business priorities and ensure effective execution across the team. 

• Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy

• Drive branch performance and sales growth, inspiring teams through leadership and collaboration. 

• Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals
• Takes personal ownership to deliver results. Empowers and trusts others in decision-making.
• Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team

• Build a diverse talent pipeline and champion continuous learning and development. 

• Responsible for successful onboarding and training of new employees

• Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation. 

• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work

• Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision-making. 
• Collaborate effectively within Retail and with other departments
• Assist team with member escalations, owning issue resolution end-to-end

Sales & Service

• Stay abreast of new products, services, and promotions and educates/supports the branch team

• Cultivate and maintain a strong customer-centric culture, ensuring world-class service. 

• Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient

• Manages and coaches to the delivery of a differentiated member experience. Coaches team to confidently engage with members in technology enabled interactions, providing solutions and advice-oriented consultation that improves member financial well-being
• Serve as both player and coach—mentoring, managing, and motivating branch colleagues while holding them accountable for meeting and/or exceeding organizational goals

• Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts 
• Drive growth in new members, deposits, and loans leveraging tools like the Branch Scorecard to analyze performance and strategy.
• Conduct regular one-on-one coaching and performance conversations to reinforce behaviors that drive member engagement, sales, and service excellence
• Resolve member escalations with empathy and professionalism 

Operational Excellence

• Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements 
• Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
• Manage operational, human capital, reputational and business risk. Exercises, leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
• Maintain dual control over negotiable instruments and devices.
• Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
• Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same.
• Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize. 
• Control branch expenses within budgetary constraints.
• Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch

Other Duties

• Perform other related duties as requested and special projects as assigned

Requirements:

• Bachelor’s degree required
• Degree in business management/administration or equivalent work experience preferred
• Minimum 5 years of branch or managerial experience required
• Highly ethical and committed to MCU’s core values
• Strong leadership and interpersonal skills
• Proven ability to coach, develop and retain a highly engaged team
• Willingness to enthusiastically manage constantly changing priorities
• Proven results in sales, service and operations including meeting or exceeding set objectives
• Excellent written and verbal communication skills.
• Excellent organizational ability in a high-pressure environment.
• Availability of working overtime and Saturdays is  required
• Demonstrated ability to coach, motivate, and hold staff accountable
• Demonstrated success in planning, organizing, and leading people and activities.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

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